Westpay provide secure, certified payment terminals. The integrity of the payment terminals is crucial because they process sensitive card data. Regular inspection of your payment terminal is recommended to ensure it is secure.
When in doubt, stop using the payment terminal and contact Westpay immediately.
Delivery inspection
- Verify that the box containing the terminal hasn't been opened and that the security seal is intact. The security seal is Silver and stuck across a white XAC security seal on the opening lid of the box.
- If you have access to Westpay Access Portal, log in and under Point of sale > Orders and returns find the order for your terminal. Then:
- Verify that the terminal serial number (S/N) on the box is the same as in Access.
- Verify that the security seal on the box has not been broken
- Break the security seal, take the terminal out of the box, and verify that the serial number (S/N) on the terminal itself is the same as the serial number on the box.
- Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal such as the card reader or ports.
| The following illustration shows an intact security seal: |
Regular inspection
Carry out the following checks regularly. We recommend you do these checks every week.
Visual inspection
Upon start-up of the terminal, the display of the payment terminal shows the word 'TAMPER' or 'TAMPERED', stop using the device and contact Westpay immediately.
- Verify the payment terminal is the same model as ordered.
- Verify the Westpay start menu during start-up.
- Verify no cameras or skimming equipment are attached to the payment terminal. Check for anything inserted in or attached to the card reader, ports, display, or keypad.
Device integrity inspection
- Always verify the payment terminal is not physically damaged. Check for missing seals or screws, holes in the device, and added wires or labels.
- Check your security camera footage for suspicious activities around the payment terminal.
- Verify that store staff and camera footage cannot see the customers' PINs when they enter this on a payment terminal.
Awareness of suspicious activity
- Always verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot payment terminals.
- Always be aware of suspicious behaviour around payment terminals. For example, attempts by unknown persons to disconnect or open devices.
- Always report suspicious behaviour to Westpay via your manager or security officer. When in doubt, contact Westpay directly.