Should you realise your payment terminal is either lost or stolen, immediately take these actions:
Important: Contact
Westpay (
support@westpay.se) to report the missing terminal and provide answers to the questions listed in the questionnaire below.
Missing payment terminal report form:
Please complete this template to report your missing payment terminal. Answer each question in detail.
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Model and Serial Number
What is the model and the serial number of the missing terminal?
Note: If necessary, you can determine the serial number by cross-referencing the terminals in your store with the list in the access portal.
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Location of loss/Theft
Where was the terminal lost or stolen?
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Circumstances
How did it happen?
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Discovery
How did you find out the terminal was missing?
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Terminal Status
Was the terminal in active use, or was it still in its original packaging with unbroken security seal?
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Police Report
If you suspect theft, did you file a police report?
-If yes, please attach the police report to us
-If not, file a police report and send it to Westpay (support@westpay.se) as soon as possible.
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Preventative Measures
What steps have you taken to prevent this from happening again?
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